Shipping Policy

Unless otherwise agreed in writing, delivery shall be made in accordance with this delivery/shipping policy in effect on the date of shipment. Natural Gems Company will make reasonable efforts to deliver in accordance with such dates; however, Natural Gems Company will not be liable for failure to deliver, as estimated as estimated delivery dates are provided by USPS, FedEx, and UPS.

Here at Natural Gems Company (delightfulimports.com), we do not offer free shipping unless it is advertised as such by Natural Gems Company only.

Shipping
We strive to ship all orders within 1-3 business days of purchase. Orders are processed, packaged, and shipped all week - Mondays through Fridays 8:30AM-4:30PM CST. Any orders placed after 1:00PM CST will be packaged and shipped out the next 1-3 business days. Any orders placed over the weekend will be processed the next business day. 

Any orders that are not shipped within 3 business days could be the cause of unavailability of merchandise or incomplete/inaccurate credit card information. We will always give you a complimentary call and/or email to let you know of such details. If we are unable to speak with you/get a response from you by the 4th business day from the date of your order, we will ship out your order as is.

If you are in a rush with your order, please let us know by writing a comment in the message section before submitting your order.

Shipping rates are based by USPS, FedEx, and UPS and the cost of shipping depends on which method you prefer. Otherwise, we will pick the cheapest option for you.

If you request your order to be shipped by UPS, there will be a pick up charge of $6.95 added to your total.

Delivery Times
USA 2-5 Business days
INTERNATIONAL 5-12 Business days

*Delivery times are estimates, not guarantees, and based on the average time most orders took to arrive. Sometimes it can take a little longer and your patience is greatly appreciated.

Delivery times will also vary depending on the shipping carrier you decide on. We ship via USPS, FedEx and UPS.

International Shipping
Taxes and Duties:
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. The international shipping charge does not include customs duties/taxes, which may be charged separately by the carrier. It is at the sole discretion of the custom agents to release your package. For more information consult your local customs office.

All international shipments are final sale.

Any other questions or concerns, feel free to email us at sales@delightfulimports.com.

For answers to any other questions you may have, please click here.